{"ezoma_uuid":"85c46d43-ffa8-5595-a763-f5dba8e7b553","name":"Fenn Termite & Pest Control","address1":"7322 Walnut Ave","address2":"","city":"Buena Park","state":"CA","zip":"90620","phone":"(714) 736-9000","extra_phone":"(562) 426-7381","categories":[{"code":"8009294","name":"Pest Control Services"},{"code":"8015084","name":"Animal Removal Services"},{"code":"8004459","name":"Bee Control & Removal Service"},{"code":"8010437","name":"Pest Control Services-Commercial & Industrial"},{"code":"8016413","name":"Termite Control"}],"primary_category":"Pest Control Services","business_closed":"","website_address":"https://www.fennpest.com/our-pest-control-services","email":"","hours":{"FRIDAY":"0800-1700","MONDAY":"0800-1700","SUNDAY":"","TUESDAY":"0800-1700","SATURDAY":"","THURSDAY":"0800-1700","WEDNESDAY":"0800-1700"},"holiday_hours":{},"payments_accepted":"visa","latitude":"33.85711","longitude":"-118.00517","reviews_requested_at":null,"overall_score":null,"subscription_tier":"free","last_verified_at":null,"auxiliary_r2_key":null,"selected_categories":null,"media":null,"blogs":null,"review_count":1,"average_rating":1,"website_scraped_at":null,"door_pin":null,"prompts":null,"reviews":[{"author_name":"neosonic","review_text":"Fenn was recommended to me by a Property Manager that has been using there service for years.  So I gave them a try.  The first visit went real smooth.  Second visit.. not so smooth.  I was not given a time or a date.  Guy just showed up.  Luckily I had the day off and was able to let him work.  Third visit has been a nightmare.   I will get scheduled but no time frames given.  Reps never returned my calls to provide a time frame.Today the Tech showed up to my house left a notice with no call.  I'm disappointed with FENN.  They came highly recommended.   I'm letting them go and looking for a new company.   Maybe I should recommend the Property Manager do the same.   Areas of Opportunity for Fenn:   *Follow up with customers to ensure time frames work* Have techs call ahead of time maybe the day before to confirm service times* Have office reps use other sources of contact like emails with clients to confirm services. (Then again they cant handle a simple call)* Have customers use a website to view available hours for self scheduling.* Have a scheduling manager available on the weekends.* Have a sense of ownership!  Just call a customer back!!!!!I would stay away from Fenn if you want a company that follows through customer commitments, shows ownership and has weekend availability.","rating":1,"date_published":"2011-10-12"}]}