# U\-Haul Neighborhood Dealer

## Quick Facts

- **Category:** Truck Rental
- **Rating:** 3.0/5 (1 reviews)
- **Phone:** (949) 551-8311
- **Website:** http://www.irvinebox.com
- **Status:** Open

## Hours of Operation

| Day | Hours |
|-----|-------|
| Monday | 9:30 AM - 5:30 PM |
| Tuesday | 9:30 AM - 5:30 PM |
| Wednesday | 9:30 AM - 5:30 PM |
| Thursday | 9:30 AM - 5:30 PM |
| Friday | 9:30 AM - 5:30 PM |
| Saturday | 9:00 AM - 2:00 PM |
| Sunday | Not available |


## Location

16372 Construction Cir E Ste 10
Irvine, CA 92606

[View on Google Maps](https://maps.google.com/?q=33.693535,-117.82235)

## Reviews (1 total)

**maccarlso** - 3/5
> I own a few different companies within the orange county area.  I rent U-Hauls about 3-5 times a month and never had a problem, at all.  The paid employees at this U-Haul location are GREAT! (which is why I am giving them a 3 instead of the 1).  My concern is that I called at 1PM of the due date to inform them directly that I was on the way there and that it would be returned about 1 hour past time of the rental from the previous day.  The person on the phone (who I found out, later, to be the owner) then informed me that I would have to pay for an extra day.  He went on to explain that it didnt matter if it was 1 hour or 24 hours late....... I would still have to pay for another day.  I agree that it was an hour late and told him politely that I will just return it the next day since I was already being charged...... Here is the part that blows me away: The owner then DEMANDED that I bring it back that day since it was already rented at 4:30PM by another party.  I asked, "If you are charging me for another day, why are you demanding I bring it back?  I can bring it back right now so your 4:30 will have it with hours to spare.  But if you are charging me for another day, I can definitely use it for another day"  The conversation started getting heated and the owner finally said "if you dont bring it back right now, I will charge you another $75 TOP OF THE second day".... I was speechless.  I said "if you feel you must do it, then you lost a customer".  The next day, the manager (WHO WAS AMAZING TO WORK WITH) informed my that I was, indeed, speaking to the owner and WAS charged the extra $75.  Needless to say, the owner was unavailble at the time.  The owner did receive an extra unwarranted $100 from me, but ended up losing thousands from continued business from my company.

*11/1/2011 via Direct*

## Additional Information

### Categories

Truck Rental, Moving Equipment Rental, Moving-Self Service, Trailer Hitches

### Payment Methods

discover, amex, visa, master card, cash, check, debit

### Contact

- **Phone:** (949) 551-8311
- **Email:** 715003_afm@uhaul.com

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*Data provided by Ezoma Business Citations*