# Eyebrow Art ## Quick Facts - **Category:** Hair Removal - **Rating:** 1.3/5 (3 reviews) - **Phone:** (209) 383-2512 - **Status:** Open ## Hours of Operation | Day | Hours | |-----|-------| | Monday | 10:00 AM - 9:00 PM | | Tuesday | 10:00 AM - 9:00 PM | | Wednesday | 10:00 AM - 9:00 PM | | Thursday | 10:00 AM - 9:00 PM | | Friday | 10:00 AM - 9:00 PM | | Saturday | 10:00 AM - 9:00 PM | | Sunday | 10:00 AM - 6:00 PM | ## Location 290 Merced Mall Merced, CA 95348 [View on Google Maps](https://maps.google.com/?q=37.322105,-120.485176) ## Reviews (3 total) **Suki N\.** - 2/5 > I had a bad experience at this store with a very rude employee but I contacted and complained to the owner and he was very understanding and apologetic. I will likely not go back because I am a little rattled and embarrassed by the experience and rather not see the employee that was rude to me but I appreciate the owner taking his time to respond to an email and make a phone call to me and rectify the actions of the employee. *Invalid Date via Direct* --- **daisydukester** - 1/5 > I've never done the eyebrow art but have been in there to look at their jewelry. They are rude with NO customer service skills. Every time I pass by that place, it's always empty. Wonder how long they can survive with no customers! Sorry you had to go thru that. I would've made a scene so others wouldn't have to go thru the same thing! >:( *Invalid Date via Direct* --- **jmerdock** - 1/5 > If I could give this business less than one star , than I would . I feel like people should know what they are getting themselves into before they visit this business , and that's why I felt the need to share my experience . Upon hearing about eyebrow art , I was really excited because I could get my eyebrows waxed on my lunch break because I work in the same area . So today I decided to try out Eyebrow Art . I saw a young lady at the door passing out flyer's , and I asked her if she was available. It seemed like there was a bit of an attitude when I stepped in the store , however I ignored it because I thought maybe she was having a bad day . Anyways , as she reluctantly proceeded to help me , she started to thread my eyebrows . Since she didn't ask me , I told her specifically what I wanted. I told her that I wanted my eyebrows cleaned up , and that I wanted a slight arch . She said "OK" and proceeded to remove the hair from my face . As stated before , she seemed a bit agitated , and it seemed like she was angrily threading my eyebrows . I have gotten my eyebrows threaded several times , and I don't remember it hurting as much as it did this time , but i dismissed it because I thought I was just being sensitive . Once she finished she waved a mirror in my face , and rushed me to pay because she had a line forming . I didn't get a chance to look so once I stepped outside I pulled out my phone and looked at the front facing camera so I could see exactly how they came out . To my horror and surprise , my eyebrows were barley there . I saw that several people were inside her store , so I decided to leave and come back . I understand that their business is new , so I didn't want to cause a scene in front of her customers . Once I left , I went into the mall bathroom to take a good look at my eyebrows , when I saw them in the mirror I couldn't help but feel the tears starting to well up in my eyes . I frantically looked in my purse for some eyeliner , something to help my eyebrows look halfway normal . All that was left on my face was two pathetic strips of hair where my eyebrows used to be . When I finished crying , I walked around the mall thinking of the most polite way to ask for a refund . I never ask for refunds so doing so was extremely difficult for me . Once I got to the store I waited patiently for ten minutes until she finished with her client . Once she was finished I pulled her aside and explained to her that I was unhappy with the way my eyebrows turned out and that I just wanted a refund of my $12. To my surprise the woman I was speaking to had a smirk on her face . All she said to me was " I have been doing this for 10 years , I know what I'm doing " . I told her would you rather me leave here unhappy and share my experience with others, or just give me a refund , and all she said was " You can tell who you want , sorry we don't do refunds here " . With her permission to tell who I want , I am sharing my experience with anyone and everyone who is thinking of getting their eyebrows threaded there . I have never been treated with that kind of rude customer service in my entire life . I don't want anyone to go through what I did, so I warn you , Don't go here , and if you do be very careful what you ask for . All I can do now is just be happy that my eyebrows grow quickly . *Invalid Date via Direct* ## Additional Information ### Categories Hair Removal, Beauty Salons ### Payment Methods all major credit cards ### Contact - **Phone:** (209) 383-2512 - **Email:** jggill33@yahoo.com --- *Data provided by Ezoma Business Citations*