# Universal Restoration Services ## Quick Facts - **Category:** Furniture Repair & Refinish - **Rating:** 1.0/5 (3 reviews) - **Phone:** (408) 998-3499 - **Status:** Open ## Hours of Operation | Day | Hours | |-----|-------| | Monday | Not available | | Tuesday | Not available | | Wednesday | Not available | | Thursday | Not available | | Friday | Not available | | Saturday | Not available | | Sunday | Not available | ## Location 1259 Alma Ct San Jose, CA 95112 [View on Google Maps](https://maps.google.com/?q=37.31801,-121.873314) ## Reviews (3 total) **Binary S\.** - 1/5 > I had the unfortunate pleasure of doing business with this company. Here are some of the things that happened and people can make their own decisions.1. Asking people to move stuff for them when it is his job to do that.2. Giving you a two hour window and show up after the window. Do that twice. Excuse was the there was a lot of traffic from San Jose. I checked and there was no traffic jams on 101 or 280.3. BTW, his business will leave you a pretty stern message that you will be charged if you miss the time window. It does not apply to them. 4. Terry will come and argue with you in your house and make unpleasant comment. Hands down one of the worst "professional" I have worked with.5. Refuses to give you any paperwork and is too busy for you to verify if the issue has been resolved.6. Bad communication skills. Will not tell you what the next steps will be. He was so rude that I considered calling cops. Thankfully he left on his own. We got him through United Van Lines and they have promised that they will not use him for any of the future business. And so should any one else. *1/11/2014 via Direct* --- **anonymous** - 1/5 > i.e., A local favorite, or highly recommended becauseI wish there was a lower rating possible! First of all the owner of the company Terry has to be the most INDECENT and downright awful person I have ever had the misfortune to meet. The business these guys run is a joke! If it were just a problem of their office making appointments that are never kept OR for that matter returning calls in a timely manner that would have been one thing --However we had the awful experience of actually DEALING with this guy named Terry. He is downrightly rude, inappropriate and makes indecent comments. Not even basic courtesy of talking to people as human beings! He came to our place and started screaming and shouting at us!unfortunately my moving company hired him for the damage repair and I had to call them with details of this ghastly ordeal. They have been profusely apologizing and assigning a new company to fix the mess this guy has created. Their office staff - Amanda and Valerie are well trained in fooling people. They act all innocent and uninformed about things always ready with a sorry story for the delays, no-shows, not calling back after 5 messages etc etc.But after a few times, its downright clear they have succeeded in taking advantage of peoples good nature and continue to do so on new 'preys' -- oops i meant clients. DO yourself a favor and don't make your life miserable by dealing with these guys! *Invalid Date via Direct* --- **anonymous** - 1/5 > i.e., A local favorite, or highly recommended becauseI wish there was a lower rating possible! First of all the owner of the company Terry has to be the most INDECENT and downright awful person I have ever had the misfortune to meet. The business these guys run is a joke! If it were just a problem of their office making appointments that are never kept OR for that matter returning calls in a timely manner that would have been one thing --However we had the awful experience of actually DEALING with this guy named Terry. He is downrightly rude, inappropriate and makes indecent comments. Not even basic courtesy of talking to people as human beings! He came to our place and started screaming and shouting at us!unfortunately my moving company hired him for the damage repair and I had to call them with details of this ghastly ordeal. They have been profusely apologizing and assigning a new company to fix the mess this guy has created. Their office staff - Amanda and Valerie are well trained in fooling people. They act all innocent and uninformed about things always ready with a sorry story for the delays, no-shows, not calling back after 5 messages etc etc.But after a few times, its downright clear they have succeeded in taking advantage of peoples good nature and continue to do so on new 'preys' -- oops i meant clients. DO yourself a favor and don't make your life miserable by dealing with these guys! *Invalid Date via Direct* ## Additional Information ### Categories Furniture Repair & Refinish ### Contact - **Phone:** (408) 998-3499 - **Alternate Phone:** (408) 778-3435 --- *Data provided by Ezoma Business Citations*