{"ezoma_uuid":"7e55ea01-c338-5ada-9337-5259f79a51b1","name":"Step-N-Out Instant Shoe Repair","address1":"907 State St","address2":"","city":"Santa Barbara","state":"CA","zip":"93101","phone":"(805) 966-2299","extra_phone":"","categories":[{"code":"8009411","name":"Shoe Repair"},{"code":"8001866","name":"Luggage Repair"},{"code":"8002668","name":"Orthopedic Shoe Dealers"}],"primary_category":"Shoe Repair","business_closed":"","website_address":"","email":"info@step-n-outsb.com","hours":{"FRIDAY":"0930-1800","MONDAY":"0930-1800","SUNDAY":"","TUESDAY":"0930-1800","SATURDAY":"0930-1800","THURSDAY":"0930-1800","WEDNESDAY":"0930-1800"},"holiday_hours":{},"payments_accepted":"","latitude":"34.42067","longitude":"-119.70093","reviews_requested_at":null,"overall_score":null,"subscription_tier":"free","last_verified_at":null,"auxiliary_r2_key":null,"selected_categories":null,"media":null,"blogs":null,"review_count":6,"average_rating":3,"website_scraped_at":null,"door_pin":null,"prompts":null,"reviews":[{"author_name":"anonymous","review_text":"I agreed to $69 foot assessment and pair of insoles. \"Harry\" added a $30 heel pad to the left insole, said I had a short leg and that I have lower back pain, which I do not! Overall, the arches felt too high, but he guaranteed me they would feel great in 2 days. Three days later, my feet were killing me. Took everything back to try and make it right, he angrily told me no refunds! All I wanted was to return the heel pad, and get a pair of insoles that didn't hurt. He got mad, took everything to the counter, and told me to come back later; he would \"adjust the insoles.\" By this time, I knew I was in trouble with this guy, but I agreed to come back. I did however tell him that I wanted the $30 heel pad credited. He started yelling \"NO refund, you get no refund!! You get out, I busy man!!!\" By this time, I had had it with the insanity, told him I too was a busy man, and I now demanded a full refund. The guy went nuts, tossed everything at me and yelled at me to get out of his store! Googl","rating":1,"date_published":"2012-18-03"},{"author_name":"anonymous","review_text":"extremely good service and quality work..I believe some customers are the rude ones","rating":5,"date_published":"2010-14-10"},{"author_name":"anonymous","review_text":"Very poor workmanship and rude service on top of it. Friendly when you walk in and very reassuring that they can do the work.  They ruined a great pair of shoes! I took in a pair of casual flats to be dyed a pewter color, along with 3 different samples (a piece of paper, shoe laces, & fabric)  of the correct color. I left the samples with her and the shoes.  The woman behind the counter took the samples and wrote notes in chinese/japanese on their work order. 6 weeks and $50.00 later (had to pay in advance) my shoes came back bright metallic gold that looked like a kindergarten paint job with a brush. She claims I lied about the color and she didn't \"remember\" the samples I took in. Of course they were missing when I went to pick up the shoes. There was masking tape on the bottom of the shoes and metallic brush marks on the heels and on the inside. Needless to say, a waste of time and money. I don't recommend this shop. Great location but don't be fooled. Read the reviews & take heed.","rating":1,"date_published":"2009-03-09"},{"author_name":"anonymous","review_text":"The proprietor lost the shoe which I had dropped off to be repaired. Instead of apologizing, he screamed and swore at me as if it were my fault! He insisted that I must have picked up the shoe already, but had forgotten about it!   Without question, the rudest service I have ever received in my life.","rating":1,"date_published":"2009-27-02"},{"author_name":"anonymous","review_text":"I found the gentleman to be very knowledgable, and since English is a second language, a little patience from the the other person would have been better.The quality and service was excellent.","rating":5,"date_published":"2008-26-09"},{"author_name":"sherry","review_text":"now I can walk in comfort","rating":5,"date_published":"2006-26-09"}]}