# Step\-N\-Out Instant Shoe Repair ## Quick Facts - **Category:** Shoe Repair - **Rating:** 3.0/5 (6 reviews) - **Phone:** (805) 966-2299 - **Status:** Open ## Hours of Operation | Day | Hours | |-----|-------| | Monday | 9:30 AM - 6:00 PM | | Tuesday | 9:30 AM - 6:00 PM | | Wednesday | 9:30 AM - 6:00 PM | | Thursday | 9:30 AM - 6:00 PM | | Friday | 9:30 AM - 6:00 PM | | Saturday | 9:30 AM - 6:00 PM | | Sunday | Not available | ## Location 907 State St Santa Barbara, CA 93101 [View on Google Maps](https://maps.google.com/?q=34.42067,-119.70093) ## Reviews (6 total) **anonymous** - 1/5 > I agreed to $69 foot assessment and pair of insoles. "Harry" added a $30 heel pad to the left insole, said I had a short leg and that I have lower back pain, which I do not! Overall, the arches felt too high, but he guaranteed me they would feel great in 2 days. Three days later, my feet were killing me. Took everything back to try and make it right, he angrily told me no refunds! All I wanted was to return the heel pad, and get a pair of insoles that didn't hurt. He got mad, took everything to the counter, and told me to come back later; he would "adjust the insoles." By this time, I knew I was in trouble with this guy, but I agreed to come back. I did however tell him that I wanted the $30 heel pad credited. He started yelling "NO refund, you get no refund!! You get out, I busy man!!!" By this time, I had had it with the insanity, told him I too was a busy man, and I now demanded a full refund. The guy went nuts, tossed everything at me and yelled at me to get out of his store! Googl *Invalid Date via Direct* --- **anonymous** - 5/5 > extremely good service and quality work..I believe some customers are the rude ones *Invalid Date via Direct* --- **anonymous** - 1/5 > Very poor workmanship and rude service on top of it. Friendly when you walk in and very reassuring that they can do the work. They ruined a great pair of shoes! I took in a pair of casual flats to be dyed a pewter color, along with 3 different samples (a piece of paper, shoe laces, & fabric) of the correct color. I left the samples with her and the shoes. The woman behind the counter took the samples and wrote notes in chinese/japanese on their work order. 6 weeks and $50.00 later (had to pay in advance) my shoes came back bright metallic gold that looked like a kindergarten paint job with a brush. She claims I lied about the color and she didn't "remember" the samples I took in. Of course they were missing when I went to pick up the shoes. There was masking tape on the bottom of the shoes and metallic brush marks on the heels and on the inside. Needless to say, a waste of time and money. I don't recommend this shop. Great location but don't be fooled. Read the reviews & take heed. *3/9/2009 via Direct* --- **anonymous** - 1/5 > The proprietor lost the shoe which I had dropped off to be repaired. Instead of apologizing, he screamed and swore at me as if it were my fault! He insisted that I must have picked up the shoe already, but had forgotten about it! Without question, the rudest service I have ever received in my life. *Invalid Date via Direct* --- **anonymous** - 5/5 > I found the gentleman to be very knowledgable, and since English is a second language, a little patience from the the other person would have been better.The quality and service was excellent. *Invalid Date via Direct* --- **sherry** - 5/5 > now I can walk in comfort *Invalid Date via Direct* ## Additional Information ### Categories Shoe Repair, Luggage Repair, Orthopedic Shoe Dealers ### Contact - **Phone:** (805) 966-2299 - **Email:** info@step-n-outsb.com --- *Data provided by Ezoma Business Citations*