{"ezoma_uuid":"b0409c2a-8346-54f7-b305-515465119038","name":"Roto-Rooter Plumbing & Drain Services","address1":"2521 Mission St","address2":"","city":"Santa Cruz","state":"CA","zip":"95060","phone":"(831) 888-2926","extra_phone":"(831) 216-0019","categories":[{"code":"8003138","name":"Water Heater Repair"},{"code":"8004490","name":"Building Construction Consultants"},{"code":"8008936","name":"Construction Consultants"},{"code":"8009054","name":"Fire & Water Damage Restoration"},{"code":"8009108","name":"Grease Traps"},{"code":"8009325","name":"Plumbers"},{"code":"8013996","name":"Plumbing Contractors-Commercial & Industrial"},{"code":"8015836","name":"Plumbing, Drains & Sewer Consultants"},{"code":"8002327","name":"Plumbing-Drain & Sewer Cleaning"},{"code":"8007687","name":"Sewer Cleaners & Repairers"},{"code":"8002635","name":"Sewer Contractors"},{"code":"8003821","name":"Water Damage Emergency Service"},{"code":"8002975","name":"Water Damage Restoration"},{"code":"8007834","name":"Water Heaters"},{"code":"8005170","name":"Water Softening & Conditioning Equipment & Service"}],"primary_category":"Water Heater Repair","business_closed":"","website_address":"https://www.rotorooter.com/santacruz","email":"","hours":{"FRIDAY":"0000-2359","MONDAY":"0000-2359","SUNDAY":"0000-2359","TUESDAY":"0000-2359","SATURDAY":"0000-2359","THURSDAY":"0000-2359","WEDNESDAY":"0000-2359"},"holiday_hours":{},"payments_accepted":"amex, discover, visa, debit, master card","latitude":"36.960026","longitude":"-122.0495","reviews_requested_at":null,"overall_score":null,"subscription_tier":"free","last_verified_at":null,"auxiliary_r2_key":null,"selected_categories":null,"media":null,"blogs":null,"review_count":20,"average_rating":4.75,"website_scraped_at":null,"door_pin":null,"prompts":null,"reviews":[{"author_name":"Lorraine R.","review_text":"Aaron came out and replaced our shower valve . He was on time very nice and professional and I highly recommend him and his company! Thank you so much!","rating":5,"date_published":"2020-14-02"},{"author_name":"John H.","review_text":"Steven S. (1208) was our tech, he was great!  Very knowledgable and friendly.  We watched the camera through our system...very cool!!","rating":5,"date_published":"2019-16-12"},{"author_name":"Bob G.","review_text":"Best ever plumbers are awsome especially  Aaron dye  John pocatello and steeve roto rooter...........","rating":5,"date_published":"2019-30-11"},{"author_name":"Anisha T.","review_text":"We had a problem with our plumbing in our apartment unit, and we called Roto-Rooter and they were prompt in responding. Our technician Aaron was prompt in arriving, giving the estimate and getting the problem completely fixed easily. He was also extremely cordial. We wanted to give a huge thank you to Aaron!","rating":5,"date_published":"2019-07-06"},{"author_name":"Aaron D.","review_text":"I'm a tec in Santa Cruz since we went corporate everything is alot more stable I have a great support  team who is there with every resource a plumber could ever ask for thanks Chris and jason","rating":5,"date_published":"2019-14-04"},{"author_name":"John L.","review_text":"We called Roto Rooter and they were here within the hour. Our technician Aaron was very friendly, listened to our problem and diagnosed it quickly. After giving us his estimate, he went right to work clearing our kitchen and laundry room drain. Within no time, on a clog that we spent two days working on, our drains worked faster than they ever have. He gave us good suggestions for drain care and follow up maintenance tips. It was one of the best plumbing experiences we have ever had! We highly recommend Roto Rooter for maintenance or an emergency such as ours. Thank you Aaron and the Roto Rooter team! Regards, John and Shekinah Love","rating":5,"date_published":"2019-22-03"},{"author_name":"John S.","review_text":"Had a grease clog, technician shows up and says it will be 468 to clear it. Sees my shoulders drop at the price, instead, gives me 2 bottles of grease clog remover for 20.00. clog is gone, love roto rooter!!!!! Arron is the man!!","rating":5,"date_published":"2019-03-03"},{"author_name":"Roger H.","review_text":"I am the property caretaker for an apartment complex. I had three units the plumbing was plugged in. John Locatelli with Roto-Rooter showed up in pretty good time. He new what he was doing and found the problem within a short period of time and cleaned out the main line that was clogging all three units. It was a lifesaver for me as my tenants were counting on me to solve the problem and John and Roto-Rooter made me look good!","rating":5,"date_published":"2019-02-03"},{"author_name":"Salesian E.","review_text":"We had a broken water pipe and I called for service. The technician, Aaron Dye showed up even on the weekend and he immediately tried to solve the problem.","rating":5,"date_published":"2019-24-02"},{"author_name":"Tanya M.","review_text":"I was really impressed with the service I received. Bryan was prompt, courteous, helpful and determined. He fixed my outdoor sump pump with a lot of trouble shooting, but never got frustrated or gave up. I was very happy with the service and would definitely call Roto Rooter on Mission again!!","rating":5,"date_published":"2015-06-06"},{"author_name":"outoftownower.","review_text":"Just the facts! Out of town rental property owner, Needing a main sewer drain cleaned-out. I was in town,  I called R/R 425-7669 out of the Yellow Pages. There technician Travis came out with in the hour. I was working in the rental and did not watch any of his efforts. within 30 minuets or less, he said he was done and the line was clear, saying he only ran into some globs of toilet paper. I asked any roots he said \"NO\". He never ran water through the line that I could see. Paid $240.00 via cc card and was given  a 30 day guarantee. I flushed a toilet and ran a sink, the drain seemed to be running.  My tenant called two or three days later saying the sewer was backing up in to the house the same as it was before. My tenant called R/R 425-7669 that weekend there technician Steve came out charging my tenant $40.00 for the emergency weekend service. I have not been able to read Steve's report, it's in the mail! how ever my tenant told me he did do something I do not know what. However he had a sewer camera showing my tenant where roots have intruded in to a three foot section of the original clay pipe that remained in the main line. Again it seemed things were working NOTE I have never had a sewer drain not be able to be cleaned out even though the problem ie. Roots would come back in months later. Over the phone I talked to Albert the manager I told him all the information I knew about work done by me and the County when they replaced the street main, years earlier. He sad there were roots coming from the top old the clay pipe and it the clay pipe needed to be replaced giving me a price of $1089.00. I asked and Albert the manager stated that Steve ran the line again and was working. when Steve left that day. A fue days later talking to RR again asking about the copies of  Travis and Steve reports and the bid for the repairs were in the mail.   Gess what?  Once more my tenant called  saying the sewer was backing up in to the house the same as it was before. Now it (the sewer) was also coming out the clean out where RR was trying to clean the sewer line. Once shame on me twice shame on you (RR)! I Googled Sewer line cleaning found a revue of RR in one of the reviews the customer mention Apollo Drain & Rooter Service in Aptos, they used in the past and should of used. Called  Apollo Drain & Rooter Service in Aptos (831) 438-9001 from my home, Phil called  me back very soon.  I told him of my situation. I asked his rated they were about only 2/3 that of RR. I authorized him (Apollo Drain) to go out and run the main line again even though RR said they had done it twice. Phil (Apollo Drain) call me after his work,  he more or less stating that he ran the line removing two substanchel clumps of roots. He also ran the line from the other house that Y's in to the main line,  that he just got the roots out of. My final coast was $165.00 the work. I finally got RR revised bid for the replacement of 3 feet of clay pipe via e-mail for $3,189.00XX  their bid stated it the repairs could go higher depending what they found when they started the work!","rating":2,"date_published":"2012-14-09"},{"author_name":"casumma","review_text":"Greatly exceeded my expectations. I had a tenant move out and called to get drains unplugged. I didn't know that Roto Rooter also did plumbing repairs. Jacob Humecky did a great job fixing several fixtures, including replacing a bathtub faucet, new drains in bathroom sinks and checking other fixtures for leaks. All in record time and at a better price than other plumbing companies I have used. Highly recommend!","rating":5,"date_published":"2011-26-06"},{"author_name":"mllone","review_text":"Prompt, reliable, fast, professional, courteous and efficient.Highly recommend Jacob Humecky.","rating":5,"date_published":"2010-11-11"},{"author_name":"njoyet","review_text":"We woke up this morning to a shower that was leaking really badly.  As today is my son's 10th birthday and party my husband decided to try to quickly fix the problem himself...he ended up causing a much bigger issue and we called Roto-Rooter. Albert arrived quickly and fixed the problems with a smile. He was prompt, neat and had a great attitude. Thanks roto-rooter! Now I'm off to the party!","rating":5,"date_published":"2010-31-08"},{"author_name":"booboo506666","review_text":"great service,they showed up in good time. plumber worked hard on my problem,he went that extra step on fix it I will use again.","rating":5,"date_published":"2010-27-08"},{"author_name":"mryan1","review_text":"I was extremely pleased with the service to replace a broken toilet (quickly!). The service technician was Jacob Humecky and his genuinely pleasant manner matched his high level of professionalism. I called Roto-Rooter from the yello pages, not having had any experience with them as a company. Now, thanks to Jacob's great work, I will never call anyone else but Roto-Rooter, and Jacob,  for my plumbing needs.Thank you!Matt Ryan","rating":5,"date_published":"2010-13-04"},{"author_name":"sdkinbl","review_text":"Our technician, Albert, was fabulous, thorough and very informative.  Things may not have gone as smoothly as he had hoped, but it all worked out!","rating":3,"date_published":"2010-15-03"},{"author_name":"yellowdale","review_text":"The service tech came out in a timely manner and fixed the problem without hassle.  We felt in good hands as he knew what he was doing.","rating":5,"date_published":"2010-21-02"},{"author_name":"hedajam1","review_text":"Great and thorough service professionally done at a very reasonable price. Albert is now my \"go to\" guy for any plumbing needs.","rating":5,"date_published":"2010-01-02"},{"author_name":"jbartle1","review_text":"I came home on a Friday night to find a pool of water in my garage.  It didn't take long to see the water heater was the source.  On Saturday morning, I called around for help but most appointments were being pushed off to Monday, but not Roto-Rooter!   When I explained that we were expecting guests on Saturday night, the dispatcher went to work and had a tech at my door in less than an hour.  The tech was Jacob and he went out of his way to assess the problem, arrange for a replacement, and install it in record time.  Along the way, he explained what had happened and how to avoid it in the future.  Before long, hot water was at the ready throughout my house and the weekend was saved...!!!  I could not have asked for a better response.","rating":5,"date_published":"2010-30-01"}]}